Has Covid-19 accelerated technology needs for your business?

This session is focused on finding the ways you are operating and delivering value to customers through the use of technology – what we are calling digital transformation.

Let’s explore ways to build a successful digital transformation strategy and drive new value for your customers, especially in moments of instability and uncertainly.

We will navigate themes and trends that can be learned from drastic industry changes happening across industries such as telecommuting, on-demand food service, virtual events, and the cloud. Together we will learn why digital transformation is not a singular destination but an ongoing, iterative process with benefits you can unlock immediately with limited resources.

Digital Transformation Topics:

• Driving new business models
• Powering interaction with customers
• Prioritizing investment/deployment of resources against digitization
• Digital transformation as a mindset

OUR SPECIAL GUESTS

Julien Defosse

Head of Digital Transformation, Products & Customer Experience

Julien Defosse is the Group Manager, Sr. Vice President and Head of Digital Transformation/Product and CX at Bank of the West. Julien is an experienced entrepreneur (as small business owner and as working in corporation). Julien is Belgian, married with 2 small kids (2 and 4y old) and has lived in the SF Bay area now more than 1 year. Julien is passionate about digital & data and the customer experience which he believe is the key to drive future business and to better serve customers. Julien loves to apply a lean start-up approach as an entrepreneur and also enjoys helping other entrepreneurs. Julien has been working with entrepreneurs and for entrepreneurs for more than 10 years and tries to support, coach or just listen to them. Julien is a change agent, a team player with a strong sense of empathy. Julien likes to federate people and create an atmosphere that will transcend the people that he is working with. Julien is active in the coaching community and combines the sport world in which he was active for more than 20 years into his professional environment. Julien is customer obsessed and result driven, he likes to innovate, test and learn on new techno and prototype new ideas. As a Facilitator/coach Julien loves to combine the global strategy and operational work to co-create the future with the customers and other entrepreneurs.

Julien’s energy comes from our customers and colleagues, but as well from the external world which feeds his creativity and creates loads of opportunities for our businesses. Julien’s backpack of experience comes from various positions in different companies but primarily SME & Corporate banking. Julien has been a mentoring in the small business space and has coached basketball for more than 10 years.

Tara-Nicholle Nelson

Founder + CEO of SoulTour.com, Transformation Coach and author of The Transformational Consumer

Tara-Nicholle Nelson is the author of The Transformational Consumer: Fuel a Lifelong Love Affair With Customers by Helping Them Get Healthier, Wealthier and Wiser, and Creator of the 30 Day Writing Challenge for Conscious Leaders.

Tara is an Entrepreneur in Residence with Lightspeed Venture Partners and the Founder and CEO of a startup called SoulTour, a technology and media platform for upliftment and spiritual wellbeing.

Tara is the former VP, Marketing for MyFitnessPal and Under Armour Connected Fitness. She has been featured in Harvard Business Review, Essence and The New York Times and was recently named the #1 woman Silicon Valley tech companies should be naming to their boards by Business Insider.